1. How do I find the correct rebate form for my purchase?
First, click on the "Mail-in-rebates" tab on our main page. Then, click on "Fill out a
rebate form". Next, you can either enter your invoice date to choose from only
those rebate promotions active on the exact date of your purchase, or you can click on
"View All" to see all available rebate promotions. Once you get
the available list, choose the one that corresponds to your purchase. |
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2. Where do I mail my rebate submission?
The address where you will need to mail your rebate submission is printed on your rebate
form. Please ensure that your submission is mailed to the address on your rebate form,
otherwise your submission may not be processed. |
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3. What needs to be mailed with the rebate form?
Please read your rebate form carefully as it will indicate what you need to include with
your submission. Usually the requirements are: rebate form, invoice, & UPC (if
applicable). |
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4. I can't print my rebate form. I click on "download &
print form" and get nothing - What do I do?
You will need to have Adobe Acrobat Reader version 4.0 or later installed to be able to
read & print your rebate form (you can download it for free by clicking here
). If you have Acrobat Reader installed & you still get a blank screen, try waiting
for your automatic email confirmation (which will include your rebate form as an Adobe PDF
file attachment). If you still can't open the file attachment, send an email to rebates@factorydirect.ca with your request for
assistance. |
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5. Are there deadlines for rebates? If so where do I find it?
All rebates have deadlines to postmark your submission. To find the postmark deadline for
your specific rebate promotion, read your rebate form, as the deadline will be located on
this form. The postmark submission deadline can also be found in main list of rebate
promotions (see 1. How do I find the correct rebate form for my purchase?
at the top of this FAQ page) |
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6. The rebate form I am looking for is expired - can I still get
my rebate?
Once the rebate submission deadline has passed, the rebate promotion is considered to be
expired, and the rebate form is no longer available online. |
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7. Do I have to send an original copy of the invoice?
A photocopy will be accepted for any factorydirect.ca rebate promotion as long as it is
fully legible (including invoice# & control#). Some manufacturers rebate promotions
may require the original copy of your invoice - please read their rebate forms carefully
for detailed instructions. |
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8. If a rebate is available from both the manufacturer and
factorydirect.ca on the same product, which rebate submission do I send the UPC with?
In this case factorydirect.ca will not require that a UPC be included with your rebate
submission. Please read the manufacturers rebate form carefully & if they require the
UPC code, then send it with their form. |
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9. What is the UPC (also known as a Bar Code)?
The UPC is usually a 12-digit number (with no letters) that has a series of vertical bars
above it - see
example here . |
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10. What if the item I bought doesn't have a UPC?
Some products that we sell are not in a retail box or the box doesn't have a UPC on it. If
this is the case with your purchase, then our rebate form will most likely indicate that
you are not required to send a UPC with your rebate submission. If your rebate form
indicates that you are required to include a UPC and there is not one with your product,
please contact the store where you purchased it. |
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11. Can I send a photocopy of the UPC?
If a UPC is required to be sent with your rebate submission, you must cut out the UPC from
the box. A photocopy of the UPC will not be accepted. |
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12. How do I find my invoice # or sales receipt#?
Your invoice# (same as sales receipt#) is located in the upper right-hand area of your
invoice. Click here for an example. |
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13. I get a message stating "You input an invalid Sales
Receipt #, Please try again" - what do I do?
You most likely entered a number instead of a letter, or vice-versa (a zero instead of the
letter "O"). The sales receipt # (or invoice #) is 1 letter, followed by 6
numbers (e.g. A123456). It may also be followed by "/S". You do not need to
enter the "/S" portion of the invoice#. |
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14. The Invoice# on my printed rebate form has partially been
replaced by dots - is this a problem?
The dots in the invoice# are intentional and will in no way affect the status of your
rebate request. They are there to ensure that when the person processing your claim when
it arrives enters the invoice# from your actual invoice & not from the printed form
(we do not want your claim to be rejected if you typed the number incorrectly by mistake).
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15. I lost my invoice, can you print me a copy?
We can re-print your invoice, however a $25 administration fee will be charged for this
service. |
