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Retail Store Customer Access

Factorydirect.ca retail store customer access effective May 9th, 2020

Effective May 9th, 2020 the Ontario Government has permitted certain retail businesses to open and allow retail access to customers (“Permitted Business”) .  Factorydirect.ca qualifies as a Permitted Business by offering the following products for sale:

  • Safety Supply Products:  including Hand sanitizer, Face Masks, Face Shields, Gloves, Wipes, Batteries, Flash lights, Motion Lights, Cameras, Door and Motion Alarms, Alarm systems, Home security products and more.
  • Hardware Products: 

Outdoor Garden tools, Lawn care products, Grass Seed, Fans, Air conditioners, Light Bulbs, Batteries, air purifiers, humidifiers, dehumidifiers, Kitchen Appliances, Shelving, Chairs etc.

Backyard equipment such as Trimmers, Pressure Washers, Chainsaws, Hoses, Gazebos, Patio Furniture, Outdoor Fireplaces, Outdoor Lighting and more.

  • Health consumables and equipment: (Hand soap, Blood pressure monitors, knee/arm braces, back pain accessories, toilet paper, etc.)
  • Cleaning consumables and equipment: (dishwasher soap, laundry detergent, mops, vacuum cleaners, etc.)
  • Personal consumables & accessories: (razor blades, deodorant spray, hair products etc.)
  • Variety food products and various grocery items
  • Food preparation and storage: (Freezers, bread makers, vacuum sealers, blenders, food processors, etc.)
  • Cell phones

 

The safety of our staff and customers is our main priority.

  • We have instituted strict cleaning and disinfecting practices in all our stores.
  • Staff wear masks and/or face shields.
  • Hand Sanitizer is available for customers to use before and/or after entering our stores.
  • We promote social distancing of 2 meters between all staff and customers in our stores.
  • The number of customers allowed in a store at the same time is restricted.
  • Our policy is to not let staff work in our stores if they are experiencing any covid-19 symptoms or have travelled in the last 14 days.
  • We ask customers to leave the store if we become aware that they are showing any Covid-19 symptoms.